30 Day Ride Out Guarantee

We know what it’s like to get the wrong board and we’ll never leave any of our customers stuck with a stock board that isn’t right for them, simple as that. Our RIDE OUT guarantee means the risk of buying the wrong board is a thing of the past. We’ll swap out any stock board (exclusions apply*) purchased from us within 30 days and exchange it for another brand, style or size as is appropriate.

We want you to be on the right equipment. All you will need to do is cover the cost of getting the unwanted board back to us, and a restocking and processing fee to Boardshop of £20. We suggest you arrange the collection of the unwanted board online either parcel hero, parcel monkey, parcel 2 go or parcel broker, its dead easy. The board coming back needs to be in very good condition, a couple of light pressure dents are fine but we can’t take boards back with dings, damage, repairs or heavy pressure dents.

Please note the following including the terms and conditions carefully. Failure to do so could impact your ride out eligibility.

How it works:

1. Email [email protected].

2. With the order number, a full picture of the deck and bottom of the board (clean of wax), and a description of the condition of the board you'd like to ‘ride out'.

3. We will email you back immediately to confirm it’s eligible. Please note this does not guarantee your ride out. This can only be finalised once we receive your board back and the condition has been confirmed.

4. Once agreed please order the replacement board you’d like online and email us the order number. To validate the RIDE OUT you must order a board that is in stock, you cannot order a custom or a board that is not in stock.

5. Once you’ve received the new board please package up the ride out very carefully.

6.  You can book and schedule the collection on a day that works for you.
   
   The quickest, cheapest, and most convenient method for you to send a surfboard back to us is by using the parcel force collection service. We recommend that you use the 48-hour return option. You can book and schedule this, on a day that works for you, using the link below:

   https://send.parcelforce.com/ 

   If you have any issues booking with Parcelforce, we recommend the following websites, depending on your address may affect prices due to the services in your area:

   https://uk.interparcel.com

   https://www.parcelhero.com

   https://www.parcelmonkey.co.uk

   https://www.parcel2go.com

   https://parcelbroker.co.uk/

   Our full return address is:

   boardshop.co.uk
   Unit M3
   Hilton Park
   Church Farm Lane
   East Wittering
   West Sussex
   PO20 8RL

   01243 674250

7.  Please note: You will be responsible for the surfboard(s) until they reach us. We recommend surfboards are packaged in the original box with the additional packaging material used. The couriers we have recommended do take the best possible care with surfboard returns, but adequate packaging is essential.

   As per the terms and conditions below this board needs to be back to us within the next 5 working days. After this time, we cannot guarantee the ride out. If this is going to be an issue at all, please contact us.

8. When the board gets back to us we’ll refund the agreed sum onto the card used for the original board purchase.

Terms and Conditions:

1. This is limited to one board per person in a 12 month period.

2. Ride out’s must be agreed in principle with Boardshop within 30 days of the invoice date. Boards must be returned within 5 working days of the ride out being confirmed.

3. Boards need to be cleaned of all wax and excess grime or a £30 cleaning charge will be levied.

4. *EXCLUSIONS - The following is not covered by the ride out guarantee:
   
   Boards ordered through our custom board builder
   Boards bought on finance
   Album Surfboards
   Dark Arts Surfboards
   Special promotion sale items (such as Black Friday)
   Any foamie/soft top boards
   Oxbow/Bic
   Skindog Surfboards
   Harley Ingleby Surfboards
   CJ Nelson Surfboards
   Firewire Longboards
   Kai Sallas Surfboards
   Soleil Surfboards

5. You cannot benefit from the 5% loyalty discount on the replacement board if you only qualify by virtue of the purchase of the board coming back to us.

6. The board coming back needs to be in very good condition, a couple of light pressure dents are fine but we can’t take boards back with dings, damage, repairs or heavy pressure dents.

7. Putting a tail pad on the board will not affect your ride out. However the cost of any accessories bought with the board are not covered on the ride out.

8. You are responsible for the board being sent back until it reaches us. Any damage in transit will be accessed on an individual basis. But will have an impact on the ride out value.

9. The final value of a ride can only be finalised once we receive your board back and the condition has been confirmed.

10. You cannot ride out a board for the same board (this includes the same board in a different colour). The ride out is in place to protect our customers from being stuck with the wrong board in terms of length, volume, style of board etc.